99% of the time, your payment did not actually go through and is stuck in a “pending status” or failed status.
Before you attempt to sign up again, please clear your browser’s cache or try using a different browser. Sometimes, this is the reason why payments get stuck in “pending or failed” status.
You can click on the link below and join again using your same information and it will allow you to enter your credit card information to renew your subscription.
When it tells you the email address is already in use, press the login button.
Next, Login and it will bring you right back to the payments page. Then, you can enter your credit card information.
You might also try using a private or incognito browser window in order to not have to clear your browser cache.
If it continues, you may have to contact your bank or credit card company to see if there is an issue.
